The 2025 tenant satisfaction survey was again answered by a large number of PSOAS tenants. The results show that PSOAS services are perceived to be of high quality, with tenants particularly appreciating the friendly customer service, good location and reasonable rent levels. At the same time, the survey highlighted some areas for improvement and concrete ideas to improve services. A report on all the results can be found here.
The NPS figure shows strong confidence
The Net Promoter Score (NPS) of the survey was 63, an excellent result in the student housing field. The NPS score indicates how likely tenants are to recommend PSOAS to others. It is calculated on a scale of -100 to +100, and a score above 50 is generally considered very good. This indicates that the majority of tenants are satisfied with their housing and perceive PSOAS as a reliable and recommended provider.
Strengths: friendliness, speed and accessibility
- Customer service received excellent ratings for friendliness (8.8), serviceability (8.7) and email service (8.8).
- The property supervision was particularly praised for its responsiveness (8.9) and service (8.7).
- Maintenance and cleaning were rated highly: both for service (8.7) and keeping promises (8.7).
- The apartments were particularly praised for their location (9.1) and the competitiveness of the rent (8.9).
- In terms of the living environment, public transport was perceived to be good (9.0) and local services adequate (8.8).
- The MyPSOAS service scored high (9.0) and was described as clear and easy to use.
Areas for improvement
- The condition of the apartments was highlighted in some of the feedback: in particular, the old flooring materials in some apartments were of particular concern
- Cleaning and maintenance were largely praised, but there was a desire for better cleaning and a quicker response in some areas.
- Cycle storage and waste management emerged as a concern: lack of space, disorder and theft of bicycles were mentioned repeatedly in comments.
Tenants’ suggestions for improvements
Residents came up with a large number of concrete ideas, with the following being repeated in several responses:
being repeated in several responses:
- Moving service
- More gyms
- OmaPSOAS mobile app
- Clearer sorting instructions and development of waste management
Several of the tenants’ suggestions are already in the pipeline in one way or another. Moving service is already in place and a new gym is planned for the southern area. A campaign is also being launched in the autumn to raise tenants’ awareness of the importance of proper waste sorting. The campaign has been planned in cooperation with Kiertokaari, the local waste and recycling operator. The OmaPSOAS mobile app is not yet planned due to high development and maintenance costs, but other solutions to improve mobile use are being actively explored.
We thank all respondents for participating and providing an important tenant perspective! Silja Kukkola won a 300 euro gift voucher to Verkkokauppa.com drawn among the respondents. Congratulations to the winner!
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What’s it like to live at PSOAS? Check out the results of the 2025 tenant satisfaction survey and tenants’ development ideas
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