The corona virus has become a pandemic and is affecting living and working at PSOAS. Tenants’ service requests are being handled as normally as possible but any assignments requiring physical encounters will be postponed if possible. The situation and instructions given by the officials’ are being monitored on a daily basis and new directions will be handed out when necessary.
PSOAS accommodation offices in downtown and Linnanmaa are serving tenants online and via phone. The office doors are kept closed but the employees will open them when required. These situations include for instance key pickups. Even then, the service takes place outside the office without the customer entering the office.
The University of Oulu will keep all doors closed starting from Wednesday 18.3. Because of this PSOAS Lounge can’t be entered from the front door. When you are picking up or returning keys please go to the back door of Paavo Havaksen tie 5, staircase C (courtyard). There are PSOAS logos on the windows and a phone number on the door where you can call. The keys will be brought to you at the door.
Key return points outside the offices are to be used when returning the keys (Mannenkatu 6 A). When doing so, please use an envelope with the apartment address on it.
Property supervisors and janitors are at work as usual but will be avoiding unnecessary apartment visits and tenant encounters. For instance problems with lamps are not being handled at the moment but all urgent faults will be fixed with caution and care.
In cleaning we have taken some measures to hold back the spreading of the virus. However, it is extremely important that tenants take good care of their hand hygiene and, for instance, wear gloves when moving in the buildings’ shared parts like stairways and corridors.
If someone in your household falls ill, the quarantine resulting from that applies to all tenants living in the apartment. This goes for shared apartments too. Unfortunately, we are unable to offer temporary housing to those fallen ill or others living with them. The use of common areas, such as the laundry room, is forbidden if you suspect an infection. For more information see the instructions given by the Finnish institute for health and welfare.