When arriving you will receive two keys which open the front door, the door to the apartment, the door to your room, and the mailbox. The keys also give access to the common rooms. The tenant does not have the right to make extra copies of the keys. When receiving the keys do not leave the address of the room in the keychain.
Always remember to close all doors when you leave the apartment and keep the keys with you at all times. If you lock yourself out of your apartment, a spare key can be obtained from the PSOAS office downtown, Mannenkatu 6 A (9 am – 4 pm) or by calling the Round-the-Clock-service number 029 020 3700. Be prepared to prove your identity. The costs vary depending on the time of the day (6 € to 40 €). Always remember to return the spare key back to the office as soon as possible!
If a key of an apartment ends up missing, the lock has to be replaced. The tenant pays the expenses of replacing the lock which is 150 €. The tenant will get an invoice soon after the order has been made. In locations where the iLOQ system is in use, it is possible to remove keys from locks without physical installation work. In such cases the charge for a misplaced key is 50 €.